Shipping Policy
Shipping Terms & Conditions
Sabyasachi Kishore Mazumder (“we,” “us,” & “our”) operates the website https://passiflora.health/. By placing an order through this website, you agree to the following Terms & Conditions. These terms are designed to ensure clarity, mutual understanding, and a seamless shopping experience.
Free Shipping
Shipping Costs
Currency Transaction
All transactions on our website are processed in Indian Rupees (INR).
Order Processing & Dispatch
Processing Orders
Orders are processed and dispatched within 2-7 business days of receipt. Our warehouse operates from Monday to Sunday, excluding national holidays.
If your tracking details are not updated within 48 working hours (excluding weekends and national holidays), you may contact us at orders@passiflora.health, and we will assist you with the status of your order. Passilflora
NOTE: Passiflora is authorized to operate this site and supply products directly to customers. By using this site and its services, you are entering into a contract with Passiflora as per these terms.
Tracking Notifications
Once your order is dispatched, you will receive tracking details via email or SMS to the registered contact details provided at checkout. Tracking updates may take up to 24 hours to reflect after dispatch.
Delivery Address Changes
If you need to change your delivery address, email us at customers@passiflora.health before the order is dispatched. Address changes cannot be made once the order is picked up by the courier.
Reliable Delivery Partners
Estimated Delivery Timeline
Returns Policy
- Manufacturing defects.
- Damage during transit.
- Photos or videos of the package, including the shipping label and the contents.
- A photo of the invoice slip included in the box.
Cancellations
Orders can be cancelled within 24 hours of placing the order by writing to customers@passiflora.health.
Cancellations cannot be processed after the order has been dispatched or 24 hours after placing the order, whichever occurs sooner.
Cancellations
Orders can be cancelled within 24 hours of placing the order by writing to customers@passiflora.health.
Cancellations cannot be processed after the order has been dispatched or 24 hours after placing the order, whichever occurs sooner.
Order Issues
Product(s) Out of Stock
If any items in your order are out of stock, we will dispatch the available items immediately. The remaining items will be shipped as soon as they are restocked.
Delayed Dispatch or Delivery
If your order is not dispatched or delivered within the estimated timeframe, please email us at customers@passiflora.health so we can investigate and resolve the issue.
Lost or Damaged in Transit
- If you receive a damaged parcel, reject it at the time of delivery and email us immediately at customers@passiflora.health.
- For orders lost in transit, contact us at customers@passiflora.health, and we will coordinate with our courier partner to resolve the issue.
Refunds or replacements will be processed once the courier partner completes their investigation.
Marked Delivered but Not Received
If your order is marked as delivered by the courier but you have not received it, notify us at customers@passiflora.health within 24 hours. We will investigate with the courier partner and resolve the matter promptly.
Customer Support
For any support-related queries or issues, email us anytime at customers@passiflora.health. We aim to respond to all queries within 48 hours.
